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If you need assistance from your bank...


As you would be aware, our world is currently battling the COVID19 outbreak and the subsequent impact to our families, our communities and our nation. Most importantly, we understand that you may be facing impacts in your workplace and to your employment status, which translates to managing your loan repayments. Our panel lenders have highlighted their hardship contact details (see below), as they are best placed to make changes to your loan’s requirements in the most efficient manner. Please note that Bank First and Westpac both have links to online forms and these are available 24/7 in place of a phone number. Also, if we've missed your bank please call the office and we'll get it for you.

  • ANZ | Hardship Number | 1800 149 549

  • Bank First | Hardship Form | Form here

  • Bankwest | Hardship Number | 1300 769 173

  • Bank of Melbourne | Hardship Number | 1300 630 266

  • Choicelend | Hardship Number | 1300 155 426

  • Commonwealth Bank | Hardship Number | 13 30 95

  • Macquarie Bank | Hardship Number | 1300 363 330

  • ME Bank | Hardship Number | 13 15 63

  • National Australia Bank | Hardship Number | 1300 135 323

  • Pepper Money | Hardship Number | 1800 356 383

  • Westpac | Hardship Form | Form here

We can assure you that the banks are committed to work individually with you to find real solutions to this unknown crisis. It's because every loan and everyone’s situation is different that they are best placed to assist you at this time. The industry generally is working to support all Australians with the Reserve Bank of Victoria (RBA) meeting this afternoon for an for a ‘two-weeks-early’ and ‘out-of-cycle’ meeting where the rate was dropped for the second time this month to 0.25%. Hopefully all lenders will be passing on the full rate reduction, and they will contact you directly via email/postal mail advising of the interest rate reduction to your loan, and the new ongoing minimum monthly repayments. In the RBA's press release today Philip Lowe said 'the coronavirus is first and foremost a public health issue, but it is also having a very major impact on the economy and the financial system. The result has been major disruptions to economic activity across the world. This is likely to remain the case for some time yet as efforts continue to contain the virus' but added that 'Australia's financial system is resilient and well placed to deal with the effects of the coronavirus. The banking system is well capitalised and is in a strong liquidity position. Substantial financial buffers are available to be drawn down if required to support the economy.' Please be assured that we will do what we can to help as the virus situation extends and right now banks are asking to be your first point of contact to get you help quickly. Finally, with the reduction of the interest rates, this could be an opportune time to review your current loan, the interest rate, and options available like being able to switch to a fixed loan to guarantee your repayments. I am happy to assist with this, however because of the nature of the virus's potential effect on all of us, the preferred option of appointments for now will be via a phone appointment or face time so we can limit face to face contact as much as possible. We are able to use electronic forms of delivery for documents required (email) to be able to lodge your loan, and also for documents that need to be signed and returned. Can I also ask that you please be patient during this time – as I am currently on leave with my family and am due back at the end of March.

Disclaimer: The content of this article is general in nature and is presented for informative purposes. It is not intended to constitute financial advice, whether general or personal nor is it intended to imply any recommendation or opinion about a financial product. It does not take into consideration your personal situation and may not be relevant to circumstances. Before taking any action, consider your own particular circumstances and seek professional advice. This content is protected by copyright laws and various other intellectual property laws. It is not to be modified, reproduced or republished without prior written consent.

If you need to call the office, AJ and Tom are available to assist you in my absence. We will also provide updates as the information is received from the government and our banking and financial partners

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(03) 5221 7234

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